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DoubleTree Hotel Bar Refuses Service To Military Personnel, Company Responds

DoubleTree Colorado Springs employees refused to serve military personnel during a ceremony being held at the hotel.

Colorado Springs, CO – A military post-deployment ceremony and celebration at a Colorado hotel was cut short, after hotel bar employees posted a sign refusing them service.

“NO LONGER SERVING MILITARY PERSONNEL & THEIR GUEST(S),” the hotel bar’s message read.

Aimee Osbourne, a disabled veteran whose husband is currently serving, posted a now-viral image of the sign onto social media, KOAA reported.

Osbourne explained that over 600 people attended the March 14 event at the DoubleTree Colorado Springs hotel, and that the group paid tens of thousands of dollars to use the hotel’s space.

Following unit tradition, the group was honoring those who have served by participating in an Army grog, Osbourne said.

At one point, hotel staff tried to block the crowd’s access to the grog, even though no one was behaving poorly or causing problems, she explained.

The employees ultimately shut the bar down, and employees posted the sign at 9 p.m.

“They came in and shut down our traditions. Treated us like crap, refused to leave food for guests in the bathroom or chatting,” Osbourne wrote in the social media post.

“This event was a post deployment ceremony!” the post read. “These men and women [were] being honored for serving our county, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!”

Osbourne ultimately deleted the post due to negative comments, but it had already been shared hundreds of times, KOAA reported.

Hotel general manager Daniel Kammerer acted swiftly in the wake of the incident, and issued an apology for the actions of “two supervisor-level employees,” according to a post on the DoubleTree’s Facebook page.

“Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar,” Kammerer’s post read. “Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive.”

He noted that the now-former employees’ actions do not reflect the principles or beliefs of hotel management, and that the hotel is retraining employees to ensure a similar incident doesn’t occur in the future.

“Our property has a proud history of hiring veterans and welcoming the military as our guests,” the post read.

“We deeply regret any offense to the service members and their guests,” Kammerer wrote. “We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us.”

Osbourne said she has fully accepted the hotel manager’s apology, KOAA reported.

“I’m regretful that anyone had to lose their livelihood,” she added.

Holly Matkin - March Thu, 2019


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